4 Jobs in Bristol, TN
Luxottica Wholesale North America is Hiring a Customer Service Advocate Near Bristol, TN
- Manage customer requests via Salesforce cases to successful outcome.
- Manage workflow and scheduling to ensure jobs are completed and customer needs are met in a timely manner.
- Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls (Missed ETAs, Follow up requests, Back-order substitutions)
- Prioritize and problem solve complex customer issues and concerns.
- Provide quality customer service by answering & responding to Incoming Internal Customer Service requests, Sales Force/Lab activities, and Cases in a timely manner.
- Conduct professional communication with customers.
- Occasional Modification of jobs to customer specifications.
- Act as a liaison between the Lab, Customer Service, and Internal-company laboratories.
- Perform other duties within the customer service department or other areas as assigned.
- Maintain a clean and organized work environment.
- Observe all company policies, rules, and safety practices.
- High School education or equivalent required
- 4 years previous related optical experience and/or training
- Data Entry knowledge
- Lab process flow knowledge
- Telephone/Email Etiquette
- Active Listening
- Familiarity with electronic communication methods such as email, instant messaging, and chat services.
- Basic ability to add and subtract.
- Understand decimal numerical sequencing.
- Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
- Ability to communicate effectively in a team environment.
- Ability to use professional language/conduct when communicating externally to customers.
- Keyboarding skills with the ability to do 10 key.
- Basic computer hardware knowledge
- ABO (AMERICAN BOARD OF OPTICIANRY) Certification
- Microsoft Office programs required (Excel, Word, etc.)
- Gmail and Google Suite of Web Based Applications
- Eclipse Order Entry experience
- Optifacts experience
- Salesforce.com experience
Job Summary
Full Time
$35k-44k (estimate)
05/05/2024
07/02/2024
The job skills required for Customer Service Advocate include Customer Service, Scheduling, Microsoft Office, Data Entry, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Advocate positions, which can be used as a reference in future career path planning. As a Customer Service Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advocate. You can explore the career advancement for a Customer Service Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
03/17/2022: Anchorage, AK
Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/04/2022: Columbia, SC
Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
02/15/2022: Frankfort, KY
May create new training materials for customer-facing teams reflecting new policies and procedures.
02/10/2022: Atlanta, GA
They may assist representatives as they handle complex customer service situations or take charge of client outreach.
04/07/2022: Phoenix, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
03/25/2022: New Britain, CT
Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
04/20/2022: Springfield, MO
They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
03/12/2022: Pascagoula, MS
A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
03/25/2022: Muskegon, MI
Customer Service Advocate need a mix of technical skills and human skills.
03/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Customer Service Advocate.
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